Make a difference for millions of customers
Overview
Customer-facing colleagues support households and businesses across Scotland by providing advice, resolving issues and delivering excellent service.
Explore the career journey below to see how your customer service career could develop.
Explore the career journey below to see how your customer service career could develop.
Career Journey
Every customer service career is different, but many people progress through roles like these as they gain experience, skills and responsibility.
- Customer Advisor
- Senior Advisor
- Customer Specialist
- Team Leader
- Customer Experience Manager
010219CustomerService775X410Skills You'll Build
- Communication
- Customer care
- Digital engagement
- Problem solving
- People management
Explore careers
Not sure which path best matches your interests and strengths? Take our quick quiz to discover careers that could be a great fit.
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